This is the index page for Visere Captura's Knowledge Base

Space Index

Total number of pages: 63

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Page: 360 Example Articles
Canoncamera-control-software-settings-1600w.jpeg 360 Examples Search
Page: 360 Fluke Multimeter
360 Interactive Spin <iframe src="https://ftp.pictomic.com/360Creator/Fluke/Fluke/iframe.html" scrolling="yes" class="myIframe"></iframe> <script type="text/javascript" language="javascript"> $('.myIframe').css('width', ($(window).width()<600) ? $(window
Page: 360 Multi-Row Harley Davidson
360 Interactive Spin <iframe src="https://ftp.pictomic.com/360Creator/MultiRowHarleyDavidsonB/360-harley-davidson-multirow/iframe.html" scrolling="yes" class="myIframe"></iframe> <script type="text/javascript" language="javascript"> $('.myIframe').css('w
Page: 360 Multi-Row Jordan
360 Interactive Spin <iframe src="https://ftp.pictomic.com/360Creator/MultiRowJordan/360%20jordan%20shoe%205rows/iframe.html" class="myIframe"></iframe> <script type="text/javascript" language="javascript"> $('.myIframe').css('width', ($(window).width()<
Page: 360 Parkside Hammer Drill
360 Interactive Spin <iframe src="https://ftp.pictomic.com/360Creator/ParksideHammerDrill/360%20hammer%20drill%20parkside/iframe.html" scrolling="yes" class="myIframe"></iframe> <script type="text/javascript" language="javascript"> $('.myIframe').css('wi
Page: 360 Teddy Bear
360 Interactive Spin <iframe src="https://ftp.pictomic.com/360Creator/TeddyBearWithHotsposts/BearWithHotspots/iframe.html" scrolling="yes" class="myIframe"></iframe> <script type="text/javascript" language="javascript"> $('.myIframe').css('width', ($(win
Page: 3D Photogrammetry
Can I use Visere Captura to do photogrammetry? To extract 3D data? How? Step-by-step guide See Pictomic's Support for Photogrammetry. https://pictomic.com/pages/still-360-product-photography-solutions-for-creating-3d-models: <iframe width="100%" height="6

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Page: Beta Versions
How do I download a beta version of Visere Captura? This is the Visere Captura Beta Depot https://ftp.pictomic.com/test_VisereCaptura/. For more details, continue reading this knowledge base article. Please be aware that installing beta versions carries
Page: Blue Boxes on Canon Live View
Problem I'm using a Canon camera and when I look at my Live View screen I have a bunch of blue boxes feeling my screen. I cannot seem my live view image very clearly, what can I do? To minimize the number of blue boxes on your Canon Live View image chang

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Page: Canon Troubleshooting
Problem I'm having issues running Visere Captura with my Canon camera. How do I troubleshoot and determine if this is a camera issue or a Visere Captura issue? Test your camera using the Canon EOS Utility. https://www.usa.canon.com/support/eos-utilities

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Page: Extend USB Cables
How to extend USB cables Extending USB Cables Extending the USB cable: If you would like to extend the length of the USB cable, we recommend that you use a powered USB-2 hub. We also fund success using the following "active" cable extension from Amazon:

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Page: Failed to Write Output Image
Problem When I try to do a dynamic or batch save, I get the error "Failed to write output image ..." with the location of where the image is to be written. I have plenty of space on my hard drive. Why am I getting this error? Solution If you are getting
Page: Focus Stack
How do I capture images for use with focus stacking in Visere Captura? Please note: There were some issues with focus stacking and older Canon cameras. To properly use Visere Captura, with older Canon cameras, please make sure you follow these steps: Mak

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Page: History
What is Visere Captura's history and how is it different from Iconasys' Shutter Stream? Why should I consider upgrading? Visere Captura's name is derived from Latin: ”Visere” means ”to look at,” and ”Captura” means ”to capture,” thus Visere Captura transl
Page: How-to Articles
Header02.jpg How-to Articles Search

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Page: Index
This is the index page for Visere Captura's Knowledge Base
Page: Install AIBR
I'm trying to install the AIBR filter, while evaluating Visere Captura, and I'm getting an error "AI Background Removal install failed! Download location is not writable!" Screenshot 2024-07-24 at 00.47.33.png Or, I do have Visere Captura properly licens
Page: Install BR Pro
How do I install Background Removal Pro (BR Pro)? Step-by-step guide You will need to download the latest version of Visere Captura 1.1, or newer, and then follow the steps shown in this video: <iframe width="800" height="600" src="https://www.youtube.com

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Home page: Knowledge Base
Canoncamera-control-software-settings-1600w.jpg From high-quality photography turntables https://pictomic.com/pages/pictomic-turntables, and photography lighting systems https://pictomic.com/pages/product-photography-lighting-systems, to user-friendly cap

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Page: Licensing
Is Visere Captura's license a Software-As-A-Service (SAAS) model or a one time purchase and I own it forever? Licensing The short answer is: once purchased, you own the version of the software you purchased forever and you can use it indefinitely. At Pic

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Page: Mac Install
How do I install Visere Captura on Mac? I'm getting an error that the developer cannot be verified: Screenshot 2024-06-30 at 18.06.07.png This error occurs because Pictomic has not yet signed Visere Captura with Apple. Signing the software is a time-cons
Page: Mac PTP Support
What is the PTP protocol? How can I access my camera using PTP drivers with Visere Captura on a Mac? What about on a Windows machine? PTP, or Picture Transfer Protocol, is a standardized protocol used for transferring images from digital cameras to other
Page: Mac Sony Connect
How do I connect my supported Sony Camera to Visere Captura? Step-by-step guide This article assumes you are using the latest version of Visere Captura, Version 1.1 (Beta) or higher. It may work with earlier versions, too. Enable to Sony plugin in Visere
Page: Mac Startup Issues
When I start Visere Captura I get a crash right away, or Visere Captura does not start. How can I troubleshoot it? Step-by-Step Guide If Visere Captura crashes at startup this is usually due to one of two most likely scenarios. The two scenarios are: Con
Page: Mac Turntable Controller
How do I install and use the free Turntable Controller on a Mac? The Pictomic Turntable Controller is a free application that requires no registration. It does come bundled with Visere Captura, but you do not need to register Visere Captura. Step-by-step
Page: Mobile Device Camera Control
How do I shoot or capture images with a mobile device? This topic is available in the User Guide. https://youtu.be/-a5Kr2OaWX4 <iframe width="800" height="600" src="https://www.youtube.com/embed/-a5Kr2OaWX4?si=dXLjm6kT7Ni4cT9Y" title="YouTube video player

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Page: Nikon Troubleshooting
How do I troubleshoot my Nikon camera connection with Visere Captura? Make sure you reset your Nikon camera and set the proper camera settings as suggested on our website https://pictomic.com/pages/nikon-camera-control-settings. Pictomic attempts to updat
Page: Non-Concurrent Licensing
I want to use Visere Captura on a backup device in case my primary device is unavailable or out of reach. How can I request additional licenses for this? The Visere Captura license is strictly tied to a single user and a single computer. The license file

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Page: OK, Apply, Reset, Restore, and Preview
Problem When editing images and throughout Visere Captura, I'm getting confused about the difference of behavior of the buttons: OK, Apply, Reset, and Restore. Actions apply to the selected thumbnail image. Here is a brief description of each button: OK:

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Page: Record Video
How do I record videos in Visere Captura? When recording videos, they are initially saved to an SD card in the camera. Once the recording is complete, the video file is transferred to the desktop. Ensure you have an SD card with sufficient free space to a
Page: Register and Install the Tutum License
How do I register Visere Captura and how do I install the Tutum license file, called "tutum.lic" ? Step-by-step guide When you first install Visere Captura on a new computer, you will have 10 demo days. During this time you can use the software without t
Page: Register Focus Stacking
What are the steps for registering the focus stacking plugin? Step-by-step guide Please follow these steps: Select an image and go to the Editing tools. In the editing tools, with the image selected, click the focus stacking icon at the top, as shown: Scr
Page: Release Notes
What is new in each version? What bugs have been fixed and what new features have been added in each version? This article contains links to both release and beta versions of Visere Captura Product Photography Software. We strongly recommend that most us
Page: Release Versions
How to download the latest or any released version of Visere Captura? This is the Visere Captura Release Depot https://ftp.pictomic.com/VisereCaptura/Downloads/VisereCaptura/. For more details, continue reading this knowledge base article. The Release No

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Page: Shoot Multi-Row 360s
How do I shoot multi-row 360s? Step-by-step guide Here are the recommended steps for shooting multi-row 360s: First, decide the line of rotation for your multi-row. Imagine an imaginary rotation axis, which is the dotted line in the pictures below. The im

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Page: Troubleshooting Articles
Header01.jpg Troubleshooting Articles Search
Page: Turntable SDK Source Code
I would like to create my own application to control the Pictomic 360 Product Photography Turntable. How do I do it? (Assuming you are using a Pictomic Silver or Platinum Series Turntable.) Build Your Turntable Application Steps for building your applica
Page: Turntable Troubleshooting
Problem I have issues when connecting my turntable to my computer. What should I do? Solution While there may be a range of issues when connecting your turntable to your computer, here are some common troubleshooting steps: Incomplete rotation or intermit

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Page: User Guides
How do I download Visere Captura's User Guide or Knowledge Base to learn, study, and troubleshoot on my own? How do I download user and installation guides for Pictomic's equipment? Visere Captura User Guide The Visere Captura User Guide is a dynamic reso

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Page: Windows Font Scaling Issues
Problem When moving Visere Captura dialogs or the application itself, from a laptop to a connected monitor, I sometimes get crashes and other times I don't see the tools windows, or there are strange behaviors with the fonts and windows painting. The issu
Page: Windows Install
How do I install on Windows? I'm sometimes getting errors about Microsoft Defender preventing the installation. Screenshot 2024-07-09 143232.png This error occurs because Pictomic has not yet signed Visere Captura with Microsoft. Signing the software is
Page: Windows Sony Connect
How do I connect my supported Sony Camera to Visere Captura? Please check Sony's SDK website for the supported cameras. Visere Captura only supports the Sony cameras listed in this link: https://support.d-imaging.sony.co.jp/app/sdk/en/index.html https://
Page: Windows Turntable Controller
How do I install and use the free Windows Turntable Controller? Step-by-step guide Here are the steps: Install the latest version of Visere Captura from the Release Notes https://confluence.pictomic.com/display/VC/Release+Notes. Please make sure you inst

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Knowledge Base (KB) for Visere Captura – available at Pictomic's Store . (KB Version 2.0.)