Problem
I'm having issues running Visere Captura with my Canon camera. How do I troubleshoot and determine if this is a camera issue or a Visere Captura issue?
Test with Canon's EOS Utility
Test your camera using the Canon EOS Utility.
Suggestions
Here are some things to consider when troubleshooting Canon camera connections:
- First, make sure that you camera is supported by your version of Visere Captura. Information about what camera is supported by different Canon SDKs is available here:
https://developercommunity.usa.canon.com/resource/1666712300000/CDC_EDSDK_Compat_List
You can check the Release Notes to obtain information on the SDK version integrated in your version. - If the Visere Captura software does not behave the way you expect, you should test your camera using the Canon EOS Utility
Select your camera and operating system and then download the software for your camera. After the download, please test your camera's capture capabilities using the Canon software. If the results from the Canon utility differ from the Visere Captura output, please contact our support team and let us know. We will do our best to resolve any discrepancies.
- Make sure you don't have any other applications, that use the Canon camera, started:
- If you have Photoshop Lightroom or other camera control utilities turn them off and restart the computer. Check your startup configurations, too, and make sure that none of these utilities are started at reboot time.
- If you are using a PTP connection on Mac then make sure you don't have Mac's Preview application running.
- Make sure you are running the latest version of your OS and the latest version of Visere Captura. Different versions of Visere Captura use different Canon SDK drivers and some may be non-compatible with the latest OSes.
