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When I start Visere Captura I get a crash right away. How can I troubleshoot it?

Step-by-Step Guide

If Visere Captura crashes at startup this is usually due to one of two most likely scenarios.  The two scenarios are:

  1. Conflict with another camera controlling software.  In this case, the crash most likely happens in the camera SDK and we can't do much preventing it.
  2. A wrongly configured settings file.  If this is the case, it is very important for us to troubleshoot the situation and to obtain the setting files so that we can debug the issue.

 Let's look at the two scenarios independently.

Conflict with 3rd Party Camera Controlling Software

Please make sure you disable any 3rd party software from starting up at Login:

  1. Click the Apple icon then "System Settings ..."
  2. Then search for "Login" and you should see a screen similar to this:
  3. Make sure for "Open at Login" you don't have any software that can potentially control your camera. 
  4. In the "Allow in the Background" section, disable any camera controlling software, too.  This includes the following potential software: 
    1. Lightroom
    2. Any Canon, Nikon, or Sony camera control 
    3. Iconasys' Shutter Stream
    4. Any other camera controlling software.  Consider temporarily disabling any Adobe applications, too.
  5. Restart your computer, to make sure any running application is closed.
  6. After restart, check again that you don't have any camera controlling applications running.
  7. Finally, restart Visere Captura.

If this step continues to fail, then let's look for wrongly configured files, in the next section.

Wrongly Configured Files

Please follow these steps:

  1. Open a Finder window and click Go / Go to Folder:
  2. Enter "~/Library" and then navigate to ~/Library/Application Support/DMMD/VisereCaptura.
  3. Select all the .ini and .json files 
  4. For troubleshooting purposes by our team, we recommend that you compress/zip these files
  5. After compressing the files please delete all the selected files.  Do NOT delete the license files, "tutum."
  6. Restart Visere Captura again.  If Visere Captura starts then there may be something miss-configured in the files and we would appreciate if you could send to our support team the settings files.
  7. If you continue having issues restarting Visere Captura, then please contact our support team.



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Knowledge Base (KB) for Visere Captura – available at Pictomic's Store . (KB Version 2.0.)