When I start Visere Captura I get a crash right away. How can I troubleshoot it?
Step-by-Step Guide
If Visere Captura crashes at startup this is usually due to one of two most likely scenarios. The two scenarios are:
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Let's look at the two scenarios independently.
Conflict with 3rd Party Camera Controlling Software
Please make sure you disable any 3rd party software from starting up at Login:
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If this step continues to fail, then let's look for wrongly configured files, in the next section.
Wrongly Configured Files
Please follow these steps:
- Open a Finder window and click Go / Go to Folder:
- Enter "~/Library" and then navigate to ~/Library/Application Support/DMMD/VisereCaptura.
- Select all the .ini and .json files
- For troubleshooting purposes by our team, we recommend that you compress/zip these files
- After compressing the files please delete all the selected files. Do NOT delete the license files, "tutum."
- Restart Visere Captura again. If Visere Captura starts then there may be something miss-configured in the files and we would appreciate if you could send to our support team the settings files.
- If you continue having issues restarting Visere Captura, then please contact our support team.
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