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Here are some things to consider when troubleshooting Canon camera connections:
- First, make sure that you camera is supported by your version of Visere Captura. Information about what camera is supported by different Canon SDKs is available here:
https://developercommunity.usa.canon.com/resource/1666712300000/CDC_EDSDK_Compat_List
You can check the Release Notes to obtain information on the SDK version integrated in your version. - If the Visere Captura software does not behave the way you expect, you should test your camera using the the Canon EOS Utility
Select your camera and operating system and then download the software for your camera. After the download, please test your camera's capture capabilities using the Canon software. If the results from the Canon utility differ from the Visere Captura output, please contact our support team and let us know. We will do our best to resolve any discrepancies.
Information about what camera is supported by different SDKs is available here:
https://developercommunity.usa.canon.com/resource/1666712300000/CDC_EDSDK_Compat_List
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