Mac Settings Files

Please follow these steps:

1. Open a Finder window and click "Go" then "Go to Folder...":
   
2. Enter "~/Library" and then navigate to ~/Library/Application Support/DMMD/VisereCaptura.
   
3. For troubleshooting purposes, by our support team, we recommend that you compress/zip these files.  Right lick on them and select "Compress" and send the compressed files to our support team.
   

Windows Settings Files

Please follow these steps:

1. Open Windows Explorer and go to:
   
   C:\Users\<User Name>\AppData\Local\DMMD\VisereCaptura
   
   
2. Note that on some machines, the Users directory my be on a non-C drive.  The folder AppData may also be hidden.

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